Frequently Asked Questions about Oona & I Boutique

Discover answers to all your queries on our FAQ page! At Oona & I Boutique, we provide a comprehensive guide to frequently asked questions about our services, covering topics like payment options, shipping destinations, size availability, and restocking policies. Whether you are curious about our exclusive clothing range or need help with an order, our FAQ section ensures you have all the information you need. Explore our user-friendly guide today and enjoy a seamless shopping experience!

What payment methods do you offer?

Most credit/debit cards and PayPal.
Where do you ship to?

We currently only ship within Australia via Australia Post on our website. If you find an item you absolutely love, but you reside outside of Australia, please e-mail us with the style and size of the item you are interested in via our contact page and we will supply you with payment and shipping options.
An item I want is sold out, can you get more in stock?

Possibly, some items we may be able to restock. Please email us at hello@oonaandi.com.au with your requested style, colour and size and we will do our best to assist you.
What sizes do you offer?

Our sizes range from 6 to 18 (Australian sizing) depending on the label. Most of our clothing comes in sizes 8 to 14. Please see the detailed sizing on each item or email us at hello@oonaandi.com.au.
Can I pick up my order?

Yes, residents of Fernvale QLD can choose to pick up their items. After a purchase is made we will contact you via message to organise a time for you to collect your items.
Can I return an item?

If an item does not fit as expected, please email us to organise a return within two business days from the delivery date. If your item is returned to us unworn and in new condition with original tags still attached, we will give you a refund or exchange. For damaged items, we comply with Australian laws. Please contact us to organise a return and refund within two weeks from the delivery date. If you have any issues at all, please get in touch with us via email at hello@oonaandi.com.au we are here to help and assist in any way we can.